Why the subject of toilet paper you ask? Well, mid-way through my time at my previous employer, someone in management or purchasing thought to themselves, “Hmm. How can we save some money on our lavatory expenses? Obviously having the clean bathrooms cleaned less frequently is not an option, nor is perhaps having the lights shut off when the whole room is vacant… Ooh, perhaps, the urinals shouldn’t have been converted over to an automatic flush so that a gallon of water each time someone stands in front of it is wasted. No, no, they decided that it would be a great idea to buy cheaper paper.
Ok, so how does buying cheaper toilet paper and paper towels mix with management communication? I’m glad you asked! Looking from a high-level scope, it basically tells your employees that the company is so strapped for cash that they can’t shell out an extra $0.10 per roll in order for you to be more comfortable. Every time someone enters the bathroom and puts these things near their area, there’s a cringe at one of two possible outcomes: 1. The fact that it’s single ply AND cheap means that there are occasionally holes in the paper itself and now I have to use MORE of it to ensure that I don’t touch any of what it might pick up, and 2. I’ll chap what I have down there with the sandpaper finish that the paper provides.
Yes, I understand that this is all whining about something that is so trivial, but when you think about it, is it really trivial? When you decorate a house and put only large chunks of furniture in it with no smaller knick-knacks or sconces or the like, does it feel like it’s well done? I think the answer is no. And I can’t speak for everyone, but whenever I would go to the bathroom and see the paper towels (not to even mention the toilet paper), I think, “Management hates us.” Well, maybe not so bold, but perhaps “management thinks we don’t deserve mid-range paper.” Suffice it to say that my mood is in no way improved by the fact that simple things are being penny-pinched.
The other half of this is fascinating to me also. By providing thinner paper, people appear to use more of it each time they go. It’s not unheard of to see someone take the amount of paper provided by the automatic dispenser and yank down to obtain 3-5x the original amount to dry their hands. So all in all, it seems a wash because the money saved on quality is made up for in quantity. I haven’t seen numbers on it (so if anyone in accounting has any idea if the gain is worthwhile, please comment), but the point is not about cost.
While the world is shifting around all of us, layoffs are occurring, deficits abound, paychecks and benefits are being cut, why would an organization decide to do something mildly demoralizing to their employees which will be felt (literally) every single day and possibly more than once per day? HELP ME PEOPLE. Please explain! I know it’s a bit of a rant, but it’s not ABOUT the toilet paper; it’s about all of those little things: coffee brand change, or removal altogether, cancelling holiday parties, charging for things that we never charged for, etc. The list can go on and on, but the reality is, the employees notice.
P.S. It should go over the roll, not under 😉